Shipping & Returns
Everything you need to know about how we ship your order and what to do if something isn't right. Questions? Get in touch.
Shipping Zones
TheChap Global ships to Texas addresses only. As a cottage food producer operating under Texas Cottage Food Law (Tex. Health & Safety Code § 437.020), all sales are direct-to-consumer and limited to customers within the state of Texas. We ship via USPS to any Texas zip code. Local Austin pickup is also available — select at checkout.
Not located in Texas? We’re unable to ship outside Texas under our current production license. Join our waitlist and you’ll be the first to know when our availability expands.
We do not currently ship to PO Boxes or APO/FPO addresses.
Processing Times
Because every jar is made to order in small batches, we need a short window to prepare your order before it ships.
| Order type | Processing time |
|---|---|
| Standard orders (1–3 jars) | 1–2 business days |
| Bundle orders (4+ jars) | 2–3 business days |
| Custom bundle orders | 2–4 business days |
Orders placed on weekends or public holidays are processed the following business day. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Rates
| Texas order value | Shipping method | Cost | Estimated delivery |
|---|---|---|---|
| Under $40 | USPS First Class / Ground Advantage | $5.99 | 3–7 business days |
| $40 and over | USPS First Class / Ground Advantage | Free | 3–7 business days |
| Any amount | USPS Priority Mail (expedited) | $12.99 | 1–3 business days |
| Austin area | Local pickup (Austin, TX) | Free | Schedule at checkout |
Delivery estimates are from ship date and do not include processing time. Actual delivery may vary based on carrier and destination.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package. You can also view your order status by logging into your account dashboard.
If you placed an order as a guest and did not receive a tracking email within 3 business days of ordering, please contact us with your order number.
Returns & Refunds
We want you to love your order. If for any reason you are not satisfied, we offer a 30-day return window from the date of delivery.
30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 30 days and we will make it right — full refund, replacement, or store credit. Your choice. You do not need to return the product.
Eligibility:
All orders are eligible for a refund or replacement if you are unsatisfied with the quality, flavor, or if the product does not match its description. We do not require you to return product to receive a refund.
How to start a return:
We do not charge restocking fees and you never need to return product to receive your refund.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or if you received the wrong product, please contact us immediately with a photo of the issue. We will send a replacement at no charge or issue a full refund — whichever you prefer.
We take packaging seriously to prevent damage in transit, but occasionally things happen. We stand behind every jar we send.
Questions?
We're a small team and we personally handle every inquiry. If you have a question that isn't answered here, reach out — we typically respond within 1–2 business days.
Contact Us hello@thechapglobal.com
Last updated: January 2025 · TheChap Global, Austin, TX