Privacy Policy

Last updated: April 23, 2026 · TheChap Global, Austin, TX

TheChap Global ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we handle it when you use our website at thechapglobal.com.

1. Information We Collect

Information you give us directly:

• Name, email address, and password when you create an account
• Shipping address and phone number when you place an order
• Messages you send us via the contact form
• Discount codes you apply at checkout

Information collected automatically:

• Browser type, IP address, and pages visited (via server logs)
• Session data stored in browser cookies to keep you logged in and maintain your cart

We do not collect or store your card number, CVV, or full payment details. All payment processing is handled directly by Stripe — see Section 4.

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation and shipping notifications
• To respond to your inquiries via the contact form
• To maintain your account and order history
• To prevent fraud and maintain site security
• To improve our website and product offerings

We will only email you marketing messages if you have explicitly opted in. You can unsubscribe at any time.

3. Information Sharing

We do not sell, rent, or trade your personal data to third parties. We share information only with:

• Stripe — to process card payments securely
• Shipping carriers — your name and address to fulfil your order
• Email providers — to send transactional emails (order confirmations)
• Law enforcement — if required by law or to protect our rights

4. Payment Security

All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Your card details are entered directly into Stripe's secure form and never pass through our servers. We store only the Stripe Payment Intent ID for order reference purposes.

5. Cookies

We use strictly necessary cookies only:

• Session cookie — keeps you logged in and maintains your cart during a visit
• CSRF token cookie — protects forms from cross-site request forgery

We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

6. Data Retention

We retain your account data for as long as your account is active. Order records are kept for 7 years for tax and accounting purposes. You may request deletion of your account at any time (see Section 7) — order records required for legal compliance will be anonymised rather than deleted.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with your relevant data protection authority

To exercise any of these rights, contact us at hello@thechapglobal.com.

8. Contact Us

For any privacy-related questions or requests:
TheChap Global
Austin, Texas, United States
hello@thechapglobal.com
Contact form

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.